Privacy Policy
Welcome to The Fix Recovery Therapy (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thefixaspen.com, engage with our services, and provide information through our waiver and intake form to create your MindBody account. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect via our waiver and intake form through the WaiverKing & MindBody platforms includes:
- Personal Data: Information such as your name, email address, phone number, and demographic details that you voluntarily provide when completing our waiver and intake form, creating an account, or scheduling an appointment.
- Waiver and Intake Form Data: Information provided through our digital waiver and intake form is used to gather personal details, health-related information, and preferences to create your MindBody profile and facilitate our services. This includes SMS opt-in consent responses uploaded directly to your profile and printed on the PDF.
- Financial Data: Payment details collected via waiver & intake form, and prior to IV Therapy services through a credit card authorization form that is emailed after booking. All financial information is entered manually by the client and voluntarily.
Managing Your Information Through MindBody
Clients who set up accounts via the MindBody platform can manage their contact details, including phone numbers, directly through their MindBody account. This includes the ability to edit or remove your phone number and update your communication preferences. For more information, visit the MindBody privacy policy.
Read WaiverKing’s Privacy Policy
For details on WaiverKing’s privacy practices, please visit WaiverKing Privacy Policy.
SMS Communications and Consent
By providing your mobile phone number through our waiver and intake form, you consent to receive SMS messages from The Fix Recovery Therapy for purposes including, but not limited to, appointment reminders, billing inquiries, and promotional updates. SMS consent responses are uploaded directly to your profile and printed on the PDF.
- Opt-Out Instructions: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Or by contacting our office directly and verbally opting out. After opting out, you will receive one final message confirming your unsubscription.
- Message Rates: Message and data rates may apply. Messaging frequency may vary. Messages include appointment reminders and confirmations.
- Read Terms of Service here for more detail
Use of Your Information
We use your information to:
- Manage your appointments and send reminders.
- Coordinate services and treatments as needed.
- Respond to customer service inquiries.
Disclosure of Your Information
We do not share SMS opt-in or phone numbers with any third parties or affiliate companies for marketing purposes.
We may share information as necessary with:
- Third-Party Services: Including MindBody for scheduling and account management.
- Legal Authorities: When required by law to protect rights and safety.
Security of Your Information
Your information is protected through secure systems, including those provided by WaiverKing and MindBody. However, no system is entirely foolproof, so we encourage you to keep your account information secure.
Contact Us
If you have any questions about this Privacy Policy review our Terms of Service page, or please contact us at:
The Fix Recovery Therapy
Email: thefixaspen@gmail.com
Phone: 970.344.8893
Address: 501 Rio Grande Place Ste 105 Aspen, CO 81611
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date.
Effective Date: 2/14/25
Updated: 2/25/25